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Deliveries
When you have placed an order we will send you a confirmation email confirming receipt or your order. This will also contain details of your order including an order reference number. Your order presents an offer to us to make a purchase which is accepted by us when we process payment for your order.
When we accept your order we will send a despatch confirmation via email. Any items on the same order which we have not confirmed in a despatch form part of that contract. If you have incorrectly entered your email address your confirmation and despatch email will fail. So long as payment has been processed successfully this will in no way affect your order.
(Failure by us to send a receipt confirmation email or despatch confirmation email in no way invalidates your order or our acceptance of your offer).
For security reasons, Image Temptations online purchases will be delivered only to the billing address of your credit card and will require a signature upon delivery. Should there not be a responsible person to sign for the package, it will be re-delivered at a different time. Any further attempts to deliver an item, then re-delivery costs may be forwarded to the customer. Delivery charges are specified when you place an order. Please allow up to 7 days to process your order unless specified otherwise. This is due to our limited stock in order to maintain our exclusivity. Orders are processed and delivered Monday to Friday, excluding public and bank holidays. All purchases are delivered by Royal Mail, unless otherwise agreed. Image Temptations cannot be held responsible for any unanticipated delays. Purchases will not be shipped to P.O. boxes.
Post and Packaging
Delivery charges are shown next to the product price in the shopping basket. In the unfortunate event that your goods are damaged in transit, please contact us within 24 hours of receipt. If your goods have been signed for as received in good condition (when packaging has been damaged in transit) we may not be able to offer a refund or replacement. If an order is not delivered please contact us for details of the tracking and tracing procedure.
Returns Policy
Faulty or unwanted goods must be returned within seven days of purchase. We will accept returns providing the goods have not been worn, used or damaged for a full refund. The item must be returned in new and unused condition, in the original packaging and with all paperwork, parts and accessories to ensure a full credit. New and unused means that there are no scratches, marks or blemishes on the item; there are no signs of wear on the product, the tags or the case; and the product must not have been sized or altered in any way. Image Temptations cannot accept a return of any item with any indication that it has been used. We strongly recommend you use a recorded delivery service when returning goods to us, we are not responsible for any lost property.
A return authorization number must be issued prior to returning good. Please call 020 8959 1647.
Handmade dresses are non returnable as they are made to order.
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